Grievance Redressal Mechanism
Designated statutory officer contact details and consumer complaint redressal timelines.
1. Statutory Resident Grievance Officer
In strict compliance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the particulars of our appointed Resident Grievance Officer are published below:
Designated Officer
Resident Grievance Officer & DPO
Department of Legal, Regulatory & Child Protection
Corporate & Statutory Communication Desk
Prathmic Pathshala
Attn: Resident Grievance Officer & Data Protection Desk
Official Direct Email: info@prathmicpathshala.com
Jurisdiction: Republic of India
Working Hours
Monday through Friday, 10:00 AM – 6:00 PM IST
Emergency Child Safeguarding
Child Safety Desk (24/7 Priority) →2. Redressal Process & Statutory Timelines
Our internal escalation matrix strictly satisfies the turnaround timelines mandated by Indian law:
| Stage | Action | Mandated SLA |
|---|---|---|
| Stage 1 | Receipt & Unique Ticket Acknowledgment | Within 24 Hours |
| Stage 2 | Internal Investigation & Technical Audit | 3 to 5 Business Days |
| Stage 3 | Formal Redressal Decision & Written Response | Within 15 Calendar Days |
3. How to File a Formal Grievance
To ensure prompt resolution, please ensure your email to info@prathmicpathshala.com includes:
- Your full legal name and relationship to the student (Parent / Legal Guardian / Educator).
- Registered mobile number and email ID associated with the account.
- Clear chronological description of the grievance or technical concern.
- Supporting attachments or screenshots.