Refund & Cancellation Policy
Clear, fair, and transparent commercial terms for subscriptions, courses, and digital storybooks.
- 7-Day Satisfaction Guarantee: 100% full refund eligible within 7 calendar days of your initial subscription purchase.
- No Lock-Ins: Cancel auto-renewals anytime from your Parent Dashboard with zero penalty.
- Fast Processing: Approved refunds are credited to the original payment source within 5 to 7 working days.
- Technical Glitch Protection: Duplicate debits or failed orders are reconciled and refunded in full automatically.
Note: This summary is provided for transparency and quick reference for parents. The legally binding terms are detailed in the full clauses below.
1. Transparent Commercial Philosophy
At Prathmic Pathshala, we believe educational investments should be straightforward and stress-free for families. In full accordance with the Consumer Protection (E-Commerce) Rules, 2020, we maintain completely transparent fee disclosures without hidden termination charges.
2. 7-Day Money-Back Guarantee
We want you and your child to experience our interactive comics and Hindi lessons with complete peace of mind:
- If you enroll in any paid monthly, quarterly, or annual plan and feel that our teaching methodology is not the right fit for your child, you may request a 100% full refund within 7 calendar days from the date of the initial transaction.
- Fair Use Limit: To prevent misuse, the 7-day money-back guarantee applies once per family/registered account.
3. How to Cancel Subscriptions & Request a Refund
We provide a hassle-free cancellation process:
Method 1: Direct Self-Service
Log into your Parent Dashboard, navigate to Settings > Billing & Subscriptions, and click Cancel Subscription.
Method 2: Email Our Billing Desk
Send an email to info@prathmicpathshala.com from your registered email address with your order ID and registered mobile number. Our team responds within 24 business hours.
4. Refund Processing Timelines & Methods
Approved refunds are processed back to the original method of payment (UPI, Net Banking, Credit/Debit Card) via our payment gateway partner:
- UPI Payments: Typically credited within 24 to 48 business hours.
- Credit / Debit Cards & Net Banking: Typically credited within 5 to 7 business days depending on your bank's settlement schedule.
5. Duplicate Deductions & Failed Transactions
In cases of bank network timeouts where money was debited from your account but course access was not granted, the payment gateway usually reverses the charge automatically within 48 hours. If you do not see the reversal, please contact info@prathmicpathshala.com with your UPI Reference/UTR number for immediate manual resolution.